A contribuição do mapeamento do fluxo de informações para o planejamento de sistemas de informação de apoio à decisão estratégica: Um estudo de caso na Embrapa Solos

Abstract

Qualitative research that aimed to identify contributions for planning Strategic Decisions Support Systems (SDSS), by mapping information flows. The methodology adopted was a Case Study over a strategic planning process carried out at Embrapa Solos (a decentralized research branch of EMBRAPA). Interviews and nonparticipant observation were the two data collection tools used. Content Analysis was the methodological technique applied for data analysis. The results indicate that information flows when mapped shall contribute to identify elements (people, processes, information and technology) that are essential for SDSS planning and effectiveness. This research also evidences that, during information flows mapping, it is possible to find out nonconformities, which could indicate risks to be avoided in a SDSS project. Within information management, SDSS have become an important ally on the quest to find out the best enterprise strategies. This research contributes to SDSS planning, as an option to analyses the environment where such systems will take place.